Non-Refundable Deposit Policy 2021 Events

Higgins Event Rentals (HER)recognizes that the ongoing COVID-19 Pandemic has created unprecedented uncertainty levels in the events industry. Our business has not been immune to these challenges. Along with our customers, we have certainly felt the devastating impact of the Pandemic throughout the past months. Along with most, we are eagerly looking forward to putting COVID-19 in the past and planning for a future that will more closely resemble what we used to consider normal.

As we work with our clients to plan for the upcoming 2021 season, we know that the current environment has far more uncertainty than usual. In this uncertain environment, customers want the peace of mind of having the necessary equipment reserved for their planned event. At the same time, they are hesitant to commit the non-refundable deposit amounts required by most suppliers. To help address this situation while accommodating the difficulties both planners and customers face in the current business climate, we have adopted the following policy. The policy will be in effect only for this calendar year.

Reserving rentals:
To reserve a rental or tenting/flooring order, Higgins will require the following:
– 15% non-refundable deposit (in normal circumstances, this deposit amount is 25%)
– This policy signed below and
– a fully executed Rental Agreement signed by you the client and a confirmation of receipt from your Higgins representative.

When received, the items listed on the rental contract will be reserved for your event, removed from Higgins’ available inventory. They will not be rented to another customer.

Payment Terms
The general payment terms are as follows – please note that each payment is non-refundable once made and cannot be transferred to jobs beyond 2021.
– 15% at the time of reservation
– 50% 30 days before delivery
– 35% 48 hours before delivery

Payment must be received by each deadline. Should HIGGINS not receive payment following the above schedule, it will be assumed that the job has been cancelled. Any deposit monies paid to that point will be forfeited. Only upon receipt of final payment shall HIGGINS be liable to deliver or install all rented equipment.

Dealing with changes
Revisions to orders can be made, subject to the following terms:
– You communicate all changes in writing. Upon receipt, Higgins Sales Rep will create a revised confirmation and updated rental agreement will be sent to you. Both parties, You & Higgins, must sign this agreement. You must pay any outstanding deposit amounts according to the schedule.

– Any increases in scope or changes in rental equipment are subject to inventory availability at the time of the request.
– Clients are permitted one event date change free from any penalty. The revised date must be within the calendar year 2021 and is subject to inventory availability at the request time.
– You cannot reduce your order by more than 50% of the original pre-tax subtotal. Changes to any order are subject to inventory availability at the time of the date change.

We have created this policy to show that we understand that COVID has generated many challenges for those hosting or planning events both financially and logistically. We want to assist as much as we can within reason, so please let us know if you have further questions or concerns. You acknowledge that you have read, understood, and consent to all the terms noted in this policy by signing below.

We are here to help you create a fantastic event because we care.

Your Higgins Event Rentals Team,